Careers

Services Delivery Manager

About the role

As a NDIS Service Delivery Manager – SIL, you will be

• Accountable for attaining and enhancing operational efficiency and prompt provision of high-quality and secure client services for our SIL residences throughout Victoria.
• Enacting operational strategies to enhance effectiveness and performance, encompassing strategizing, execution, and assessment of work procedures.
• Identifying areas of improvement and imbed change initiatives.
• Develop human resource capability and ensure safe delivery of NDIS client services through implementation of care models and frameworks.
• Manage and lead a team of house team leaders

As NDIS Service Delivery Manager- SIL,

• You have a tertiary qualification in related field/disability or significant skills, knowledge, and experience.
• You have demonstrated experience in aged care/disability/community care.
• Comprehensive knowledge and understanding of NDIS, disability sector, current reforms, relevant legislation, funding and policy protocols, standards, and processes.
• Experience in managing diverse teams and demonstrated leadership skills in managing an operational team in disability sector to deliver service excellence.
• Highly developed negotiation, problem solving and analytical skills, including strong interpersonal, verbal, and written communications skills and experience working collaboratively with internal and external NDIS support worker.